Pluto Detectors Shipping & Return Policies
Return Policy for Gas, Smoke, and Carbon Monoxide Detectors
At Pluto Detectors, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy.
30-Day Return Policy
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No Questions Asked: You may return any gas, smoke, or carbon monoxide detector purchased from Pluto Detectors within 30 days of the delivery date, no questions asked.
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Return Shipping Costs: The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is successfully delivered.
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Original Shipping Costs: The original cost of shipping the product to you will be deducted from your refund.
Return Process
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Initiate the Return:
- Contact our customer service team to request a return authorization.
- Provide your order number and details of the product(s) you wish to return.
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Prepare Your Return:
- Pack the item(s) securely in the original packaging or equivalent.
- Include all accessories, manuals, and documentation that came with the product.
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Ship the Return:
- Use a trackable shipping method to send the package to the return address provided by our customer service team.
- Please note that the return shipping cost will be at your expense.
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Receive Your Refund:
- Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days.
- The refund will be issued to the original payment method, minus the original shipping cost.
Additional Information
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Condition of Returned Items: Returned items must be in new, unused condition with all original packaging intact. Items that are damaged or missing parts for reasons not due to our error may not be eligible for a full refund.
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Exchanges: If you wish to exchange a product, please initiate a return and place a new order for the desired item.
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Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately for assistance. We will arrange for a replacement or a full refund, including shipping costs.
For any questions or assistance with your return, please contact our customer service team. We're here to help ensure your experience with Pluto Detectors is positive and hassle-free.
Shipping
At Pluto Detectors, we are committed to delivering your order safely and efficiently. Please review our shipping policy to understand how we handle your order's delivery.
Shipping Options and Methods
- Customer Choice: We offer a variety of shipping methods for you to choose from at checkout. Select the option that best fits your needs and timeline.
- Shipping Within the USA: We ship to all states and territories within the United States. Unfortunately, we do not offer international shipping at this time.
Shipping Details
- Flat Shipping Rate: The shipping cost remains the same, whether you purchase 1 item or 100 items. This flat rate applies to all orders, regardless of quantity.
- Signature Requirement: Pluto Detectors reserves the right to determine whether a signature is required upon delivery. This decision is made based on the value and nature of your order to ensure its safe delivery.
- No P.O. Box Deliveries: For security and logistical reasons, we do not ship to P.O. boxes. Please provide a physical street address when placing your order.
Order Processing and Delivery
- Processing Time: Orders are typically processed within 2-3 business days. After processing, your order will be shipped according to the method you selected.
- Delivery Time: Delivery times vary based on the shipping method chosen and your location. Estimated delivery dates will be provided at checkout.
Additional Information
- Tracking Your Order: Once your order has been shipped, you will receive a tracking number via email. Use this number to monitor the status of your delivery.
- Shipping Changes: If you need to change your shipping address or method after placing your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been processed.
For any questions or concerns regarding your shipment, please contact our customer service team. We are here to assist you and ensure that your order arrives safely and on time.
DISCLAIMER to comply with the New York City Consumer Protection Law which applies to all businesses operating in New York City: We are small family-owned and family-operated Brooklyn-based business. We are not a City of New York store nor are the website, products or services affiliated with the City of New York or any agency of the City of New York. We ourselves, our business, websites, products, services, or any hyperlinks from its website are not sponsored by, approved by, affiliated with, endorsed by, or connected to the City of New York or any agency of the City of New York, including but not limited to HPD, DOB, DOT, DSNY, FDNY and federal directly or by implication.
DISCLAIMER These codes may not be the most recent version. The State / federal or other regulation department may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
The requirements for detector are determined by intended use and by applicable regulation. The BUYER is responsible for determining the appropriate detector needed. WE makes no warranty or representation of suitability of a detector to any code or for any specific application. IT IS THE CUSTOMER'S RESPONSIBILITY TO ENSURE THAT THE DETECTORS THE CUSTOMER ORDERS ARE IN COMPLIANCE WITH ALL STATE, FEDERAL, LOCAL, AND MUNICIPAL LAWS. Please review terms and conditions prior to purchase.
For more information about what is required, see the laws that are referenced and the rules applicable to your city and state. This page is for informational purposes only and is not intended as legal advice, professional advice or a statement of law. You may wish to consult with an attorney.